How can we support you today?
Cognoa Connect is Cognoa’s customer service team dedicated to supporting Canvas Dx. Whether you’re a concerned parent or caregiver or a healthcare provider, Cognoa Connect aims to get you the answers you need to successfully prescribe or use Canvas Dx. Our goal is to provide the best possible customer support for Canvas Dx.
Parents and Caregivers
Canvas Dx is a prescription-only product. Ask your doctor if Canvas Dx is right for your child.
Our team is here to help with:
Understanding insurance coverage and navigating the insurance authorization process.
Using the Canvas Dx parent/caregiver app once it is prescribed for your child.
Troubleshooting any technical problems that may arise in the use of Canvas Dx.
Cognoa has contracted with Orsini Specialty Pharmacy to receive Canvas Dx prescriptions, adjudicate claims with insurance, and dispense patient-specific access codes to parents/caregivers. Cognoa Connect’s customer service team will be the single point of contact for product questions and technical support for both caregivers and prescribing physicians.
We have real people on hand to answer your calls or emails, and to direct you to the correct place to get answers.
Please share your questions with our support team so we can take the next steps together. Fill out the form below or send us a message at firstname.lastname@example.org and we’ll be in touch.
Canvas Dx is a prescription-based diagnosis aid for autism spectrum disorder (ASD), approved for use in children aged 18-72 months at risk for developmental delay. To learn more about Canvas Dx, click here. CanvasDx.com
Cognoa is a pediatric behavioral health company developing diagnostic and therapeutic solutions with the goals of enabling equitable access to care and improving the lives and outcomes of children and families living with behavioral health conditions, starting with autism.. Cognoa.com